The article
This article is trying to present a bad image of British Gas, by highlighting words like "unreservedly" because it's suggesting that the company doesn't care about the mistake they've done. Additionally, they included the picture of the British Gas logo and their slogan "looking after your world" to alert people that their slogan is contradicting to their actions as they weren't looking after the woman who was attacked again by a previous abuser because they made the mistake of sending her new address to his house. The media here is trying to bring the audiences attention to the matter and possibly making the British Gas lose customers.
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